Privacy Policy

1. What We Collect

To provide Frag as a functioning chat service, we collect and store the following information:

• Account information — your username, display name, and email address when you register.
• Messages and content — messages, files, and media you send within the platform.
• Server and channel data — servers you create or join, channels, roles, and related configuration.
• Connection metadata — IP addresses and timestamps at login, used to detect abuse and maintain security.
• Device information — basic client version and platform info sent automatically by the desktop or web app.

2. What We Do Not Collect

• We do not track your activity across other websites or apps.
• We do not build advertising profiles.
• We do not use third-party analytics services that collect personal data.
• We do not store payment information — any billing is handled entirely by a third-party processor.

3. How We Use Your Information

The data we collect is used solely to:

• Operate and maintain the Frag platform.
• Authenticate your account and keep it secure.
• Deliver messages, notifications, and real-time features.
• Investigate abuse reports or platform violations.
• Improve reliability and diagnose technical issues (via anonymised error reports).

4. We Will Never Sell Your Data

We do not sell, rent, license, or otherwise transfer your personal information to any third party for commercial purposes. This commitment has no exceptions — not now, and not in the future.

5. Data Sharing

We do not share your personal data with third parties except in the following limited circumstances:

• Legal obligation — if required by law or a valid legal process (e.g. a court order).
• Safety — to prevent imminent harm to a person or to protect the integrity of the platform.
• Infrastructure providers — hosting and CDN services that process data on our behalf under strict data-processing agreements.

6. Data Retention

Your data is retained for as long as your account is active. If you request account deletion, your personal information and message history will be removed within a reasonable timeframe, except where retention is required by law.

7. Your Rights

You have the right to:

• Access a copy of the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your account and associated data.
• Object to or restrict certain types of processing.

To exercise any of these rights, contact us at hello@hexios.top.

8. Security

We take reasonable technical and organisational measures to protect your data against unauthorised access, loss, or disclosure. All data in transit is encrypted via TLS. However, no system is completely secure — please use a strong, unique password and enable two-factor authentication if available.

9. Changes to This Policy

We may update this Privacy Policy as the platform evolves. When we make significant changes, we will notify users via an in-app announcement or email. Continued use of Frag after changes are published constitutes acceptance of the updated policy.

10. Contact

Questions or concerns about this policy?
Reach us at hello@hexios.top.